EventPro Software has offices in North America, Australia, and the United Kingdom, allowing us to provide sales, training, and support services to our clients in all time zones.
Contacting Support
EventPro Software is backed by our team of dedicated, in-house Support experts.
To find contact information for the Support Department nearest you, visit the Contact Us area of the EventPro website.
For best service, please provide the following information when contacting Support:
•Your Name and Company Name
•Your 6-digit User I.D. number
•If this is an existing case, the HQ Number, which can be found in the Support email you have received
It is also helpful if you can provide details of your problem or question, which may include answering these questions:
•What you were doing or attempting before the problem occurred?
•What is the problem preventing you from doing?
•Does the problem continue after you have restarted EventPro?
•Are other users are experiencing the same issue?
•Is there an error message, and if so, what does it say?
If you are on the phone with Support, you may find it convenient to have EventPro running and opened to the area in which you are experiencing the problem.
To access Support, you must have an Upgrade Protection Plan (UPP), which is an annual Support contract that includes other exclusive benefits.
Contacting Sales
Any of our Solutions Consultants will be happy to answer your questions and discuss how the EventPro Software application and various Modules will meet the needs of your organization.
To find contact information for the Sales Department nearest you, visit the Contact Us area of the EventPro website.
